Refund Policy

General Refund Policy

Due to the custom nature of our truck lettering and graphics services, refunds are handled on a case-by-case basis depending on the stage of the project and specific circumstances. We are committed to working with our customers to find fair solutions when issues arise.

Refund Eligibility by Project Stage

Before Design Work Begins

If you cancel your project before we begin design work:

• Full refund of deposit minus a $50 administrative fee
• Cancellation must be requested within 48 hours of deposit payment
• No materials or design work must have been started
• Refund processed within 5-7 business days

During Design Phase

If you cancel during the design phase:

• Design fees are non-refundable once work has commenced
• Remaining deposit may be refunded minus design costs incurred
• Customer retains rights to completed design concepts
• Partial refund calculated based on work completed

After Design Approval

Once you approve the final design:

• Design fees are non-refundable
• Material costs become non-refundable once ordered
• Installation fees may be refundable if installation hasn't begun
• Custom materials cannot be returned or refunded

After Installation Begins

Once installation has started:

• No refunds available for completed work
• Partial refunds may be considered for uninstalled materials
• Quality issues will be addressed through our warranty policy
• Customer satisfaction is our priority - we'll work to resolve issues

Circumstances for Full or Partial Refunds

Quality Issues

We may provide refunds or remedial work for:

• Defects in materials or workmanship
• Installation errors that affect appearance or durability
• Failure to meet agreed specifications
• Significant color or design discrepancies from approved proofs

Our Error or Fault

Full refunds may be provided when:

• We cannot complete the project due to our limitations
• Significant delays caused by our scheduling errors
• Failure to deliver services as contracted
• Damage to customer vehicle due to our negligence

Non-Refundable Items and Services

The following are generally non-refundable:

• Custom design work once commenced
• Materials ordered specifically for your project
• Completed installation work
• Rush order fees and expedited service charges
• Travel expenses for mobile service
• Administrative and processing fees

Refund Process

To request a refund:

1. Contact us in writing (email or letter) with your refund request
2. Provide your project details and reason for the refund request
3. We will review your request within 3-5 business days
4. If approved, refunds are processed within 7-10 business days
5. Refunds are issued to the original payment method

Warranty vs. Refund

Many issues are covered under our warranty rather than refund policy:

• Warranty Issues: Defects in materials or workmanship
• Warranty Remedy: Repair or replacement at no charge
• Refund Issues: Fundamental service failures or our errors
• Refund Remedy: Partial or full monetary refund

Customer Responsibilities

To be eligible for refunds, customers must:

• Notify us of issues within 30 days of project completion
• Provide clear documentation of any problems
• Allow us reasonable opportunity to remedy issues
• Follow provided care and maintenance instructions
• Not attempt repairs or modifications themselves

Dispute Resolution

If you disagree with our refund decision, we encourage open communication to resolve the matter. We may suggest mediation through a neutral third party if direct negotiation doesn't reach a satisfactory resolution for both parties.

Force Majeure and Delays

In cases of significant delays due to circumstances beyond our control:

• Natural disasters, severe weather, or emergencies
• Supply chain disruptions affecting materials
• Government restrictions or regulations
• Health emergencies affecting operations

We will work with customers to reschedule or, if necessary, provide appropriate refunds based on the circumstances and project stage.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. This policy applies to all projects initiated after the effective date of any changes.

Contact Us About Refunds

For refund requests or questions about this policy, please contact us: